Where and how can I download Garena Plus?

You can visit the Garena website and click on the GARENA tab and select Garena Plus, then select “download now” or you can just click or follow the link to go directly to Garena Plus site. http://www.garena.ph/plus/

How to install Garena Plus after my download?

Open or run the downloaded file and follow the instruction until successfully installed.

Account Related

Where can I create my account at?

You may easily register an account over at http://www.garena.com/register/

Why am I having an issue logging into Garena Plus?

-It may caused by an error in username or password.
-Maybe Garena Plus is down due to server maintenance.
-Take note that you can mark or unmark the Remember password for your own security or convenience.
-Take note that you can sign in as Online, Busy, Away, Gaming, and Hidden.

My account got hacked! Help me retrieve it please!

Please contact Customer Support at http://www.garena.ph/support/faq/1/ and provide evidence that the account belonged to you.

I forgot my username! Is there any way I can retrieve it?

If your email is verified, you can contact Customer Support at http://www.garena.ph/support/faq/1/

I want to change my account details!

Please contact Customer Support at http://www.garena.ph/support/email/

I forgot my password, can you help me reset it?

You can reset your password at http://www.garena.ph/forgot/ if you have your email verified. If your email is not verified, you will have to contact Customer Support at http://www.garena.ph/support/faq/1/ and provide evidence that the account belonged to you.

I cannot login to my account! It says my password is invalid!

Please try resetting your password at http://www.garena.ph/forgot/ if you have your email verified. If your email is not verified, please contact Customer Support at http://www.garena.ph/support/faq/1/ and provide evidence that the account belonged to you.

I tried resetting my password, but they said that my email does not match user.

It means that the email you are trying to use is not the verified email of your account. Please try another email or contact Customer Support at http://www.garena.ph/support/faq/1/.

How do I go about changing my username?

We apologize but you cannot change your username any more.

How to change my Avatar?

Just click the avatar and then select change avatar.
You can select from default avatars available or you can upload your own or desired photo.

Can I change my name into a different name?

Yes. You can always change your “Nick Name” (name seen by your buddies in Garena Plus) but not the username used to log into Garena Plus.
All you have to do is click the username beside the avatar and edit it into your desired nick name.

Can I post a status or a shout out on my Garena Plus?

Yes. Just click the field below your username that’s labeled “What are you up to?” and edit it into your desired status/shout out.

What are the different kinds of status available for Garena Plus?

Online (Green)
Busy (Red)
Away (Clock)
Gaming (Blue)
Appear Offline/Invisible (Grey)

Where can I see my account profile?

Click the avatar and there will be a pop up window with your details in it.
- Avatar
- Basic Info - User ID/UID, User Name, Nickname, and Signature
- My level – My Garena Plus Level, Numbers of active days on Garena Plus, Number of days to reach the next level. Growth Percentage Bar, and My Ranking among friends.
- My Energy – My Garena Energy and Redeem Prizes link.

Garena Plus Level (GPL)

What is My Garena Plus Level?

Just like the old Garena platform, Garena Plus also has level.
For inquiries and updates regarding Garena Plus Level kindly visit http://energy.garena.com/
For FAQs regarding Garena Plus Level kindly visit http://level.garena.com/faq/
It is a new level system introduced in patch Garena Plus V1.2.6.7. It is abbreviated to GPL and it can be raised by simply being online on Garena Plus!

How does GPL work?

As long as you are online, you will be building up your GPL. This can be monitored using the progress bar in your Garena Plus User Profile. Once the progress bar shows 100%, you have gained the maximum amount possible for a day.
The progress bar will reset everyday at 0000 hrs GMT+8. There is no disadvantage in this aspect for users belonging to different time zones.

What is the purpose of GPL?

It functions as a loyalty program for our users. In future we may provide rewards for reaching certain GPL milestones!

What is the maximum level I can achieve?

There is no limit for GPL. It will, however be increasingly difficult or longer to gain levels.

I can only be online for an hour a day, does that mean I will not be raising my GPL at all?

Certainly not. All online time will accumulate as long as you have not reached the cap of 5 hours. Your GPL will be raised eventually!

My level has stopped growing for the last hour! Why is that so?

You can only gain experience for up to 5 hours a day. You can view your day's growth by opening your user profile on Garena Plus.

How can I view my GPL from the website?

You can view it by visiting your profile. It is visible below your UID and called G+ Level or visit http://level.garena.com/

My growth was at least 30% but now it's back to 10%! Am I facing experience problems?

It is likely you crossed the 0000 hrs GMT+8 and hence the progress bar got reset. Do not worry your experience has not been lost at all.

My GPL is stuck at 10! What should I do!?

Please visit the Account Security Centre at http://security.garena.com/ to enhance your account security. After doing so, simply press the refresh button and it should work.

Garena Energy (GE)

What is Garena Energy?

Garena Energy is an online credit system. Garena Energy will increase if you stay online. It will decrease if you stay offline for a long period of time. Garena Energy can be used to redeem in-game items from Garena.
For inquiries and updates regarding Garena Energy kindly visit http://energy.garena.com/

Is there a limit to how much Garena Energy I can accumulate?

Yes there is. It is indicated in the Current Upper Limit. Exact value can be viewed at http://energy.garena.com/.

Are there any other ways I can accumulate Garena Energy?

At the moment, the only way possible is to be active on Garena Plus.

Can I give away my Garena Energy to other users?

You can’t and will not be able to do so as of the moment.

How does Garena Energy work?

Garena Energy will increase by 1 unit for every 5 minutes staying online on Garena Plus. It will decrease by 1 unit per 20 minutes after the user stays offline for more than 24 hours from the last logout, until it becomes zero.

How can we redeem in-game items?

You can go to http://energy.garena.com to redeem the in-game items.

What do I need to take note of before redeeming an item?

You must have a registered account associated in-game and/or have visited the in-game shop (except for LAN game). Otherwise the redemption will fail and the GE credits deducted cannot be refunded.

Will I get the item immediately after I see the redemption success message?

Not necessarily. You should track the redemption status in ‘My Transactions’. It may take up to about 30 minutes to process your request. And in case a transaction encounters some problems, you can click ‘retry’ to redeem again.

The prizes listed aren't beneficial to me at all. Will there be more prizes?

Visible items are the only available items of the moment but rest assured that we will gradually be adding prizes to the list so stay tuned.

I selected the wrong prize! Can I get a refund?

You are required to double confirm your server and your purchase, so if you make a wrong selection we apologize but we will not be able to return your Garena Energy.

Garena Plus Troubleshooting/Games

How to play games in Garena Plus?

-If the Game list tab is not visible just click the arrow icon on the lower left part of the Garena Plus to make the available games visible.
-Make sure that the game available in your region is installed/updated.
-For LAN games make sure that the game is installed and the path is set correctly in your computer to play the game. Just select a game or room and communicate with other players to set a game with each other. Enjoy!

How can I play BlackShot? I used to play it on Garena Classic.

For those not residing in Singapore, Malaysia and Brazil, please refer to http://blackshot.garena.com/downloads/game-client.

I don't know how to play DotA on Garena! Could you teach me?

You can follow a guide located at http://tinyurl.com/83zwsob. Although it is specifically for Warcraft 3, you should be able to make reference for setting up other games.

Where can I download Warcraft 3, Left 4 Dead 2 or Counter Strike: Source?

We apologize but we do not provide download links to LAN games.

I can't play any LAN game; I don't see any servers to join at all!

For each game, a specific patch is required and it varies for whichever room you are in. It is best to seek assistance from the people within your room on which patch you should be using. You may need to tunnel the host to see their servers as well depending on your connection.

People can't see my game when I host! Can you help me?

It is likely because you have a different patch with other users. It is best to seek assistance from the people within your room on which patch you should be using. If with the same patch, please try tunneling and ensuring your network has not blocked connections.

People can see my game but they just can't join it!

It is likely because you have a different patch with other users or your firewall is blocking incoming connections. Please try temporarily disabling your firewalls.

My LAN game keeps failing to update, can you help me?

1. Delete your Room folder located in Garena Plus directory.
2. Download the latest LAN game full package from the Announcements section.
3. Extract the contents to Garena Plus directory and rename the "version number" folder to Room.

Nothing happens when I click the LAN Game button on Garena Plus.

1. Ensure Garena Classic is not running. Check your task manager processes to double check garena.exe is not present.
2. Try running GarenaMessenger.exe as an Administrator. Right click on the file, click on "Properties", go the "Compatibility" tab, and in "Privilege Level", check "Run this program as an administrator".
3. Download and apply the LAN Game Full Package at http://tinyurl.com/78acq8l. Delete the entire "Room" folder before applying.
4. Reinstall Garena Plus.

Stuck at "Auth in Main Server"

1. Check to see if another account works. If it does, delete the contents of the "user" folder located at Program Files > Garena Plus > Room.
2. Download and apply the LAN Game Full Package at http://tinyurl.com/78acq8l. Delete the entire "Room" folder before applying.
3. You may have been banned.

Stuck at "IP Looking up"

1. Temporarily disable your firewall and try it again.
2. Download and apply the LAN Game Full Package at http://tinyurl.com/78acq8l. Delete the entire "Room" folder before applying.
3. Edit the "user.xml" file in Garena Plus > Room to reflect .
4. Check to ensure your router/admin has not blocked any ports.
5. Ensure that if you have any port forwarding enabled that it is to the right internal IP address.
6. Open cmd. Type "ping con1.garenaconnect.com", "ping con2.garenaconnect.com", "ping con3.garenaconnect.com" and "ping con4.garenaconnect.com". If all packets are lost, it is a connection problem.

Garena says I'm using hacks but I'm not! What can I do to avoid this?

1. Disable all other services and applications and try again.
2. Perform a complete re-installation of Garena Plus.
3. Perform a complete re-installation of your game.
4. Run antivirus scans to ensure no viruses interfering.

My brother and I are trying to play on Garena with the same connection but it keeps giving us problems.

Change udp port for 1 computer. It can be done by opening the user.xml located at Garena Plus > Room folder and changing network used to 1 and udp to 1514.

I can't see the buttons to launch HoN/LoL/BlackShot! All I have is LAN.

1. Those games are only available to certain regions and countries and is likely not for your region or country.
2. If you are sure you should have the game available for your country, you can inform us via PM leaving your country, IP address and the game you are trying to play.

Help! I lost my levels! I used to be level 20 but now I'm only 18!

You may check your updated and detailed level points at http://clan.intl.garena.com/member/profile/(Your UID).

I am unable to login to the server

1. Check to ensure that your firewall has not blocked the connection by Garena Plus.
2. Disable any firewalls temporarily and try again.
3. Reinstall Garena Plus.

My Garena Plus keeps crashing

1. If you know how to trigger the crash, let us know by making a thread and we can fix it as soon as possible.
2. If you are not aware of what is causing it, you can upload the .dmp file located in your Garena Plus folder and we will investigate. It should be named similar to GarenaMessenger.exe2012-2-14-13-7-24.dmp.

Runtime Error

1. Temporarily disable your firewall and try it again.
2. Try running GarenaMessenger.exe as an Administrator. Right click on the file, click on "Properties", go the "Compatibility" tab, and in "Privilege Level", check "Run this program as an administrator".
3. Follow this visual guide to set permissions. (http://tinyurl.com/6qow83p) Try running as an Administrator again after.
4. Download the latest C++ Redestributable Package from Microsoft.
5. Reinstall Garena Plus.
6. Format your computer. (Don't do it unless you're really willing)

Other FAQs

How can I add buddies to my Garena Plus?

Just click on the icon beside the buddy search field and then type the UID or username.

How can I find a friend fast from my buddy list?

Just type the username of your friend in the “Search friends” field.

What are the different tabs in Garena Plus?

- Friends
- Clans/Group/Discussions
- Windows Live Messenger and Facebook. Link Accounts
- Recent Chats
- Games List

What are the different tabs in Garena plus Settings?

-Chatting – Message History, Stranger’s message, Sound settings, nudge settings, Hotkey Setting
-Region – Language settings, Region settings
-System – System settings, Notifications
-Themes
-Link Accounts – Windows Live Messenger Account, Facebook Account

What does the Notifications icon do?

When you click the Notifications icon a window will pop up labeled as Message Management. In it are chat history and notifications from different sources.

What are the different options I can do to a desired buddy?

-When you right click a buddy a window will appear with options.
-Options available are Chat, Block, Buddy Relation, Move To, Add to Block list, Rename, View Profile, View Message History, and File Transfer Manager.

How can I log out from Garena Plus?

-Click the drop down icon to view available options and then select sign out.