Account Retrieval Form

« Back to home

Fill out all applicable information regarding the account. Please note that additional requirements may be asked by our Customer Support depending if the proof you have provided matches our records and its validity.

Account Information

Username of the account:
Email Address registered on the account:
Mobile Number registered on the account:
Attachment:Max 2MB
  • A scanned copy or photo of any 2 prepaid cards used to top up the account showing the serial and pin number visibly;
  • Screenshot of the receipt from any payment portal e.g. MOL, Paypal, etc.

Contact Information

Fill out your contact information below, the email address you will provide is where our Customer Support will be contacting you within 24 hours. Please check your inbox/spam folder.

Your Name:
Email Address:
Mobile Number: